The trip provided [by NZSelfDrive ]was fantastic, but what was out of this world and will be the reason we use them again was the fantastic customer service provided. I had a very bad bicycle accident about a third into our tour. Ben Neynens pulled out all of the stops to make changes on the fly to our reservations, cancel, book new places, etc. He helped my wife to find a place to stay while I was in the hospital. He actually had another very helpful family member that was physically near me by chance provide much needed and much appreciated additional help during my injury and resulting chaos. MUCH IMPRESSED and very satisfied. We are coming back[ to NZ] to see all that we missed due to my injury – [We’ll be using NZSelfDrive again for that trip! ]Looking forward! Thanks!!!!!!